1. Who we are
Fluenta ("the portal", "we", "us") is an online preparation service for the IELTS and PTE examinations, operated by Edventa International. You can reach us at info@edventa.org.
We are a preparation service only. We do not administer examinations, we do not issue official results, and we are not affiliated with the British Council, IDP Education, Cambridge University Press & Assessment or Pearson plc. See our Disclaimer.
2. Your account
- You must give us a real name, a real e-mail address and a working mobile number. We use them to reach you about your account, and nothing you cannot verify will help you if you are ever locked out.
- One account belongs to one person. Accounts are not to be shared, sold, lent or transferred.
- Keep your password to yourself. Everything done through your account is treated as done by you.
- If you are under 18, you may use Fluenta only with a parent's or guardian's knowledge and consent.
- Tell us at once, at info@edventa.org, if you think somebody else has got into your account.
3. What you may do with the material
Your package buys you a personal, non-transferable right to study with the practice questions, mock assessments, recordings, feedback and study plans on this portal, for as long as that package lasts. The material itself stays ours.
You may not:
- copy, download in bulk, scrape, record or republish the question bank or any part of it;
- share your login, or pass an unlock code to anybody else;
- use Fluenta material to run a coaching class, a channel or a competing service;
- resell, rent or sub-licence anything you have access to here;
- reverse-engineer the portal, test its security without written permission, or try to reach data that is not yours.
Doing any of these ends your access, without a refund, and we may pursue what the law allows.
4. What you upload stays yours
Your essays, your speaking recordings and your answers belong to you. You give us permission to store them, mark them, show them back to you and your tutor, and use them in an anonymised form to improve our marking. We do not publish your work, and we do not sell it.
Do not upload anything unlawful, abusive, defamatory, obscene, or anything containing another person's private information. We may remove such material and close the account behind it.
5. Packages, prices and payment
- Prices are shown on the packages page in Pakistani Rupees unless stated otherwise.
- A package runs for the number of days stated on it, counted from the day access is opened.
- Payment is by bank transfer to the accounts shown at checkout, or by whatever other method is offered there. Access opens once the payment is confirmed.
- Send payment only to an account shown on the checkout page of this portal. We will never ask you to pay a personal account over WhatsApp, and we cannot recover money sent anywhere else.
- We may change prices and launch or end promotions at any time. A change never alters a package you have already paid for.
- Cancellations and refunds are governed by our Refund & Cancellation Policy.
6. Live classes and tutor time
- Where your package includes tutor support or live classes, times are arranged with your tutor through the portal.
- If you miss a class you have been invited to, that session is used up. Please tell your tutor beforehand if you cannot attend — we will reschedule where we can.
- A live class is for the invited student. Recording, re-streaming or admitting other people is not allowed.
- Tutors may decline to continue with a student who is abusive, and in that case the remaining tutor time may be forfeited.
7. Scores and feedback
Every score, band estimate and report this portal produces is our own estimate for study purposes. It is not an official result and must never be presented as one. We do not guarantee that you will reach any particular band or score in the real examination. See the Disclaimer for the detail.
8. Availability and changes
We may add to, change or withdraw parts of the portal, and we may take it down for maintenance. We aim to keep interruptions short and to give notice where we can. We do not promise uninterrupted availability.
If we withdraw something substantial that your paid package relied on and cannot offer a fair equivalent, write to us — we will deal with it reasonably, including a part refund where that is the right answer.
9. Ending your access
- You may stop using Fluenta at any time, and ask us to delete your account.
- We may suspend or close an account that breaks these terms, is used fraudulently, or is used to harm other users or the service.
- Where we close an account for a breach, no refund is due.
10. Our responsibility
We provide Fluenta with reasonable care and skill. To the fullest extent the law allows, we are not liable for indirect or consequential loss, lost opportunity, or an examination result that disappointed you. Where we are found liable, our liability is limited to what you paid us in the twelve months before the claim.
Nothing here limits any right you have under the consumer law that applies to you, or any liability that cannot lawfully be limited.
11. Privacy
How we handle your information is set out in our Privacy Policy, which forms part of these terms.
12. Changes to these terms
We may update this page. The version published here is the one that applies. Where a change materially affects you, we will tell you by e-mail or a notice in the portal. Continuing to use Fluenta after a change means you accept it.
13. Law
These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Pakistan have jurisdiction over any dispute. We would far rather settle anything by talking to you first — please write to us before anything else.
14. Contact
Edventa International · info@edventa.org · WhatsApp +923125382773
Last updated: November 2026