Try before you pay
We would rather you not need this page at all, so everything we sell can be sampled first:
- Practice and AI marking — free questions and a number of free AI-marked attempts are open to every registered account.
- Mock assessments — a free scored mock is available so you can see how our marking works, and check that the recording and timing work on your own device, before buying any paid mock.
Please use the free material first. It takes a few minutes and it answers almost every question people later ask for a refund about.
When we do refund
We will cancel a purchase and return what you paid when all of these are true:
- you ask within 24 hours of the payment;
- you have not started or completed any paid mock test;
- you have not opened any practice set that the package unlocked;
- no tutor session, written feedback or speaking review has been delivered to you;
- no unlock code issued to you has been used, by you or by anybody else.
We will also refund you in full, whenever you ask, if we charged you twice for the same thing, or if a fault on our side kept you from using what you bought and we could not put it right.
When we cannot refund
- After the 24-hour window has passed.
- Once a paid mock test has been started — the questions have been seen, and that cannot be undone.
- Once paid practice material has been opened, or an unlock code has been used.
- Once tutor time has been spent on your work.
- Because your examination result was lower than you hoped. We teach and we mark; we do not guarantee a band.
- Because you did not use the access you bought before it expired.
- Because a promotion appeared after you paid. We cannot apply a later discount backwards.
How to ask
Write to info@edventa.org from the e-mail address on your Fluenta account, within 24 hours of paying, and include:
- your full name and the e-mail on your account;
- which package or mock you bought, and when;
- the bank reference, transaction ID or receipt you used to pay;
- one line on what went wrong.
A request must come by e-mail. We cannot process a cancellation from a WhatsApp message or a phone call alone, because we need it in writing — but you are very welcome to message us first if something is not working, and in most cases we can simply fix it.
How long it takes
- We reply within 2 working days to say yes or no, and why.
- An approved refund is sent within 7 to 10 working days.
- Money goes back to the same account or card it came from — not to a different one.
We refund the amount we actually received. Bank charges, card fees, international transfer costs and currency differences are set by your bank or payment provider, not by us, and we cannot return what never reached us.
Access while a request is open
Paid access is paused while we look at a cancellation request. If the refund is approved, access ends. If it is declined, access is restored for the full remaining period — you lose nothing for having asked.
If we end your access
Sharing an account, passing on unlock codes, or copying the question bank for distribution will end your access without a refund. This is the one case where the money stays with us.
Changes to this policy
We may update this page. The version that applies to your purchase is the one published on the day you paid, so keep your receipt e-mail.
Last updated: November 2026