What to tell us, so we can fix it faster
Most problems are solved in one reply when the first message has these four things in it:
- The e-mail address on your Fluenta account — not a different one, or we cannot find you.
- What you were doing — "the Writing Task 2 timer", "the checkout page", "my mock score".
- What happened instead, word for word if there was a message on screen.
- A screenshot. One screenshot usually saves three e-mails.
Payments
If you have paid and access has not opened, send us the bank reference or transaction ID along with the name on the account you paid from. Access is normally opened the same working day once the transfer shows up.
Refunds
Cancellation requests must come by e-mail to info@edventa.org within 24 hours of paying. The conditions are set out in the Refund & Cancellation Policy.
Classes and tutors
For anything about a live class time, a missed session or your tutor's feedback, message us on WhatsApp with your name and the day of the class — that reaches the teaching side quickest.
Lost your password?
You do not need us for that. Use Forgot password on the login page and a reset link is sent to your e-mail. Check the spam folder before writing to us.
Everything else
Complaints, partnership enquiries, press, or a copyright concern — all go to info@edventa.org and reach a person. We aim to reply within two working days, and we would always rather hear a complaint than lose a student quietly.
Last updated: November 2026